A Solution to Fit Your Business

We offer Persona in three editions, designed to work with your business:

• On-Demand – a zero-footprint managed service,
• Enterprise – an on premise solution, designed for deep integration, and
• Oracle E-Billing – a version that brings the power and savings of Persona to Oracle eBilling customers.

With every edition, you benefit from all the features of Persona; designed to fit with your infrastructure.

Persona e-Care Solution Suite™, On-Demand Edition

With Persona On-Demand, you and your customers enjoy all the benefits of our Persona e-Care Solution Suite™ in a zero-footprint, Software-as-a-Service (SaaS) model. Persona On-Demand empowers even the smallest biller with online billing, payment, and self-service capabilities that were once the domain of only the world’s largest businesses. For large billers, it provides a cost effective way to simplify and eliminate the burden of operating and maintaining a high volume enterprise system.

A Quick, Simple Launch

Your site launch is quick and simple, leveraging a predefined, best practice, customer experience that we’ll tune and brand to your specific needs. The solution supports both credit card and ACH payment; all you need is a merchant account and banking relationship. Billing integration is file based; you simply upload your files to your private on-demand site. Integration with your CRM, single-sign-on, and service management facilities are simple, available options. Most customers are up, running, and in production in 4-6 weeks, it’s just that easy.

More if You Need it, Delivered in a Tier 1, Secure Environment

If you need something special, we’re there. Persona On-Demand is one of the few SaaS applications that are designed for change. Let us know what you want; we’ll implement it in no-time at all. And best of all, it becomes a part of your site, we take care of the upgrades and enhancements.

Finally, Persona On-Demand is hosted at a secure, robust, and reliable tier 1 facility, a SAS 70 Type II certified data center. Persona hosting services include real-time data mirroring, geographic redundancy, and multi-failover for guaranteed up-time.

Persona On-Demand is right for you if:

• You are a small biller that can’t afford the cost of operating, maintaining, and enhancing your own leading edge bill-centric portal;
• You are a larger biller that’s seeking simplicity of operations and maintenance and an opportunity to get advanced features as soon as they are released.

Persona e-Care Solution Suite™, Enterprise Edition

The Persona Enterprise Edition is ideally suited to businesses that are already managing a large in-house web estate, or where the solution they envision is a tightly woven component of a unique and sophisticated customer service vision.

Unparalleled Integration and Structured Architecture

Persona’s ability to integrate into sophisticated web portals, connect quickly with CRM, tap into receivables systems, and drive internal payment engines make it uniquely well suited to enterprise solutions.

And because Persona’s layered architecture clearly separates the user interface, user experience, business rules, and integration into well structure components, enterprise customers can take comfort in knowing that a Persona upgrade will cost a fraction of the typical enterprise solution upgrade. We’ve had customers upgrade in less than 1 week!

No Strings, Complete Freedom

Finally, Persona Enterprise Edition gives you complete control over your implementation. You’ll be free to modify the user experience, integrate with other systems, and add new capabilities to your Persona platform; almost any web experience you can imagine!

Persona Enterprise Edition is right for you if:

• You are a biller that’s already supporting a web estate and you’d like to add a new bill-centric customer portal or replace one that’s not meeting expectations,
• You are a business that innovates in house, and is eager to develop your own completely unique web experience, extending the Persona experience in places we haven’t taken it.

Persona e-Care Solution Suite™, Oracle E-Billing Edition

Persona for Oracle E-Billing brings the flexibility and power of a Persona user experience to Oracle’s E-Billing product customers. Sorriso is Oracle’s leading partner specializing in eBilling and self-service. And we’ve implemented scores of Oracle E-Billing solutions, around the world.

The Best of Both Worlds

By combining the Persona Solution Suite with Oracle’s proven eBilling capability, Oracle customers get the best of both worlds, proven integration with other Oracle products and the world’s most flexible, cost efficient implementation model.

Oracle E-Billing is a terrific product, designed to support companies with millions of bills, and the need for a large scale, sophisticated online billing analytics application. What Oracle eBilling lacks is flexibility in creating a user experience, and an integration architecture that quickly supports capabilities outside of eBilling. Extending Oracle E-Billing usually means developing java coded webflows and hand crafted html. Extensibility is where Persona shines, and why it's a great addition to any Oracle E-Billing implementation.

Fast Implementation, Extensibility, Clean and Simple Upgrades

Persona for Oracle E-Billing integrates cleanly and painlessly with the “out of the box” Oracle E-Billing platform. Since our implementation leverages Persona’s modeled user experience and service oriented integration architecture, we’re able to keep the user experience and business logic completely separate from the Oracle E-Billing platform.

Our clean, Persona driven integration means that your initial implementation will take a fraction of the normal time and effort, and your Oracle E-Billing upgrades will be quick and efficient, with virtually no impact on the user experience or integration with other systems. Persona reduces risk.

Persona for Oracle eBilling is right for you if:

• You have an existing Oracle E-Billing solution that needs a UI refresh, or one that you’ll be extending to support other features such as self service and eMarketing.
• You have an Oracle application infrastructure and you want to add Oracle E-Billing. Persona is by far, the most efficient tool for implementing Oracle E-Billing, bar none.