Professional Services

At Sorriso, we work to ensure your success, and our Professional Services team delivers on that promise. Our team of seasoned experts understand your business, assist with your needs for technical operations, know how to best market online billing, and address all your technology requirements.

Skilled and Experienced Technical Delivery

We have first hand knowledge of your eBilling business problems from implementations across a wide variety of markets. We’ve worked with scores of IT executives across the globe, listening to their enterprise integration challenges, performance requirements, and needs for operational efficiency. We’ve met with numerous end users, as individuals and employees of businesses, gathering a deep understanding of their requirements and the problems they face everyday.

And we have delivered countless times, on time, on budget, and under some of the most challenging circumstances.

A Collaborative, Agile Approach

When you award us your business, we collaborate with your team, implementing an iterative development process that mitigates project risks early, provides true visibility to progress, and delivers early feedback through end-user engagement. We use a project model that employs the best practices of both predictive (RUP) and adaptive (Agile) methodologies. It’s a process we’ve honed over the years; we call it Agile-RUP.

Driving Business Change

Our years of experience have taught us that eBilling technical delivery, although critical, is only part of a much larger business change process. We help you drive business change through a process we call Adoption by Design.

Adoption by Design starts before we mock up our first screen and ends only after we’ve achieved your ROI objectives. It’s a process that’s steeped in:

• Early customer interviews and workshops,
• Frequent feedback and validation of technical decisions,
• An understanding and testing of how the solution will roll out to clients, and
• A marketing process that builds awareness and customer adoption.

You’ll be leveraging our years of experience to streamline your process, and to ensure your program’s business success. In short, we make certain you get your ROI.

Commitment and Trust

Our company is built on a foundation of passionate commitment to our customers. Ask any one of them, they are our greatest advocates! We do what it takes, and we hold ourselves accountable, going above and beyond to ensure your solution achieves its goals.

We are a highly regarded and trusted expert in online e-Billing solutions. We are known for successfully delivering the best end user experience, on-time and with unsurpassed quality. Our ability to clearly understand end user requirements, determine business needs, and execute flawlessly, is a catalyst that drives the world’s largest businesses to turn to Sorriso and the Persona Suite of Solutions.